Steps for WSIB Clients
Before an initial assessment can be booked, the client must have approval from WSIB for physiotherapy. Following are the steps to get claim approval:
- Notify your employer about your injury. Ask your employer to complete a Form 7 and fax it to WSIB quickly.
- Visit your family doctor. Ask your doctor to complete a Form 8 and fax it to WSIB.
- Once WSIB gets those two forms you will receive a Form 6 in the mail which you complete and fax to WSIB.
- Contact WSIB on a weekly basis to check on the status of your claim number. Once a claim number has been assigned to you, you will be assigned an adjudicator and a nurse case manager. Write down their names and extension numbers for your records.
- Contact the adjudicator until your physiotherapy claim is approved. Once the claim is approved, request a mileage form (if you are from out of town).
- Call Maximum to book a physiotherapy assessment.
Re-occurrence Injury:
Report a re-occurrence to WSIB immediately. WSIB will send out re-occurrence forms that you and your doctor need to complete and return to WSIB.
Starting Treatment Before Claim is Approved:
You can choose to start treatment before your claim is approved, but you must pay our standard therapy rates at the end of each week. Once claim approval is confirmed, we will start to bill WSIB for your treatment as of that date. Payment for any treatment already received will not be reimbursed.
WSIB Phone Number: 1-888-606-7676
WSIS Fax Number: 1-888-313-7373
